Cancellation policy
Subscriptions
What you're agreeing to, in plain language
This page covers how our subscriptions are billed, what you can change yourself, and exactly how to stop. If anything here is unclear, email us before you buy rather than after. We'd rather answer the question than have you find out later.
What we sell
Two ways to buy, and nothing else
Maxen Health sells one product, OVRNITE. You can buy it as a subscription or as a single bottle. That's everything we sell.
We do not sell pre-orders. We do not sell try-before-you-buy. If you ever see either of those described as applying to your order, it's an error on our side and we want to know about it.
The 90-Night Reset
How it bills
The 90-Night Reset is a subscription with a three-payment commitment at the start.
| Price | $39.99 per payment, which is 20% off the $49.99 single-bottle price |
| Billed | Every 28 days, which is every 4 weeks. Not monthly. |
| Commitment | The first three payments, totaling $119.97 |
| You receive | One 60-capsule bottle with each payment, which is 30 nights at two capsules |
| Shipping | Free on every delivery, not just the first |
| After the commitment | Continues at $39.99 every 28 days until you cancel. No price change, no second commitment. |
If nothing is skipped, your three payments land on the day you order, day 28 and day 56. Skipping an order moves the remaining payments back by 4 weeks each time. See below.
The commitment
What "three payments" actually means
This is the part most companies bury. We'd rather you read it before you buy.
You can't cancel from your account until three payments have gone through.
The cancel option is still there in your subscription portal, and you can open it. During the commitment it will tell you how many payments you have left instead of cancelling. That's the deal, and we say it here rather than in the small print.
Only successful payments count toward the three.
A skipped order does not count. If you skip, the commitment doesn't shorten, it moves back 4 weeks. Skip twice and it moves back 8 weeks. We're telling you this because it's the one part of the deal that quietly gets longer, and you should know that before you use it. A discount code on your first payment doesn't change anything, as long as the payment goes through it counts.
If life changes, email us and we'll stop it.
A commitment is not a trap. Write to support@maxenhealth.com from the address you ordered with and we'll cancel it, whatever stage you're at. You keep what's already arrived and we won't bill you again. We won't ask you to justify it and we won't route you through a save offer.
After the third payment, cancel anytime, yourself.
The option starts working on its own once the third payment clears. Nothing to request and nobody to ask.
Managing your subscription
Where to find it and what you can change
Sign in to your account at maxenhealth.com and open Orders. There's a Manage subscriptions button at the top of that page, and it takes you straight into your subscription without a second login. If you're not signed in, use the Manage Subscription link in the footer of any page and we'll email you a sign-in link. Every subscription email we send carries the same link. If none of that works, email support@maxenhealth.com and a person will sort it out.
Skip an order
Because we ship every 4 weeks and a bottle is 30 nights, you'll build a small surplus over time. That's deliberate, so you never run out. When you're ahead, skip your next order and everything shifts back 4 weeks. You can skip up to three in a row. Remember that during the commitment a skip extends it.
Update your card or address
Both from the same portal, any time. If your card is close to expiring we'll email you before it becomes a problem.
Pause is no longer offered
We removed it because paused subscriptions tended to sit forgotten for years, which serves nobody. Skip does the same job with a date attached. If you were already paused before August 2026, you stay paused and nothing about your subscription changes.
Existing subscribers
If you subscribed before August 2026, nothing changes for you
You keep the price you signed up at and the terms you signed up under. There is no minimum, no commitment, and you can cancel any time from your subscription portal. The 90-Night Reset applies to subscriptions started from August 2026 onward, and we are not moving anyone onto it.
If you cancel an older subscription and start a new one later, the new one is a new subscription on current terms.
Single bottles
A one-time purchase is exactly that
A single bottle is $49.99, charged once. Nothing recurs, nothing renews, and we don't store a subscription against it. You'll hear from us by email if you've asked to, and that's all.
If a payment fails
What happens, and when we email you
Cards expire and banks decline things for reasons that have nothing to do with you. Here's the sequence, so none of it is a surprise.
We email you the day it fails
With a link to update your payment method. Your bottle doesn't ship until the payment clears.
We retry over the following 4 weeks
Fix the card at any point in that window and the order goes through on the next attempt. You don't need to reorder anything.
If it still hasn't cleared, we skip that order
Your subscription stays open and moves to the next cycle. If a second cycle in a row fails the same way, we close the subscription and tell you we've done it. You are never billed for an order you didn't receive.
Refunds
Cancelling and refunding are two different things
Cancelling stops future payments. It does not return money you've already paid. If you gave OVRNITE a real run and it didn't work for you, that's the guarantee, and it's a separate request.
The full terms, windows and process are in our refund policy. Refund requests go to returns@maxenhealth.com. When we approve a guarantee refund we cancel your subscription at the same time and send you a separate confirmation of the cancellation. If that second confirmation doesn't arrive, reply and tell us, because it means we missed a step.
Changes
If we change these terms
We'll email you before any change that affects what you pay or how you cancel, and you'll have the chance to cancel first. Changes are not applied retroactively to a subscription already running. The terms you bought under are the terms you keep.
Maxen Health
Effective August 2026
Questions? support@maxenhealth.com