Cancellation policy
Subscriptions
What you're agreeing to, in plain language
This page covers how our subscriptions are billed, what you can change yourself, and exactly how to stop. If anything here is unclear, email us before you buy rather than after. We'd rather answer the question than have you find out later.
What we sell
Two ways to buy, and nothing else
Maxen Health sells one product, OVRNITE. You can buy it as a subscription or as a single bottle. That's everything we sell.
We do not sell pre-orders. We do not sell try-before-you-buy. If you ever see either of those described as applying to your order, it's an error on our side and we want to know about it.
The 90-Night Reset
How it bills
The 90-Night Reset is an ordinary subscription. You can cancel it at any time, from your own account, starting on day one.
| Price | $39.99 per payment, which is 20% off the $49.99 single-bottle price |
| Billed | Every 28 days, which is every 4 weeks. Not monthly. |
| Cancel | Any time, from your account. No minimum number of payments |
| You receive | One 60-capsule bottle with each payment, which is 30 nights at two capsules |
| Shipping | Free on every delivery, not just the first |
| Renewal | Continues at $39.99 every 28 days until you cancel |
Your first payment is taken on the day you order and the next falls 28 days later. Skipping an order moves everything back by 4 weeks. See below.
Cancelling
How to stop, and when it takes effect
This is the part most companies bury. We'd rather you read it before you buy.
You can cancel from your account, at any time.
Sign in, open Orders, use the Manage subscriptions button and cancel. It works from your first day. There's no minimum number of payments to get through first, nothing to request from us, and nobody to ask.
What happens when you cancel.
Your subscription stops renewing straight away and we take no further payments. Anything you've already paid for still ships. If a charge happens to go out around the same time you cancel, tell us and we'll refund that payment.
Or just email us and we'll do it.
Write to support@maxenhealth.com from the address you ordered with and we'll cancel it. We won't ask you to justify it and we won't route you through a save offer. The portal is faster, but if it isn't working for you, a person will sort it out.
Ninety nights is a suggestion, not a requirement.
It's called the 90-Night Reset because three bottles is long enough to judge it properly, and our guarantee window is built around that. Nothing holds you to it. Stop whenever you want.
Managing your subscription
Where to find it and what you can change
Sign in to your account at maxenhealth.com and open Orders. There's a Manage subscriptions button at the top of that page, and it takes you straight into your subscription without a second login. If you're not signed in, use the Account & Subscription link in the footer of any page and we'll email you a code to sign in. If none of that works, email support@maxenhealth.com and a person will sort it out.
Skip an order
Because we ship every 4 weeks and a bottle is 30 nights, you'll build a small surplus over time. That's deliberate, so you're less likely to run out between orders. When you're ahead, skip your next order and everything shifts back 4 weeks. You're not charged for it. You can skip up to three in a row.
Update your card or address
Both from the same portal, any time. If your card is close to expiring we'll email you before it becomes a problem.
Pause is no longer offered
We removed it because paused subscriptions tended to sit forgotten for years, which serves nobody. Skip does the same job with a date attached. If you were already paused before August 6, 2026, you stay paused and nothing about your subscription changes.
Existing subscribers
If you subscribed before August 6, 2026, nothing changes for you
You keep the price you signed up at and your existing billing schedule, which runs monthly rather than every 28 days. You can cancel any time from your subscription portal, exactly as you always could. Your guarantee window is 120 days from your first order, the same as everyone else's. The 90-Night Reset applies to subscriptions started from August 6, 2026 onward, and we are not moving anyone onto it.
If you cancel an older subscription and start a new one later, the new one is a new subscription on current terms.
Single bottles
A one-time purchase is exactly that
A single bottle is $49.99, charged once. Nothing recurs, nothing renews, and we don't store a subscription against it. You'll hear from us by email if you've asked to, and that's all.
If a payment fails
What happens, and when we email you
Cards expire and banks decline things for reasons that have nothing to do with you. Here's the sequence, so none of it is a surprise.
We email you the day it fails
With a link to update your payment method. Your bottle doesn't ship until the payment clears.
We retry over the following 4 weeks
Fix the card at any point in that window and the order goes through on the next attempt. You don't need to reorder anything.
If it still hasn't cleared, we skip that order
Your subscription stays open and moves to the next cycle. If a second cycle in a row fails the same way, we close the subscription and tell you we've done it. You are never billed for an order you didn't receive.
Refunds
Cancelling and refunding are two different things
Cancelling stops future payments. It does not return money you've already paid. If you gave OVRNITE a real run and it didn't work for you, that's the guarantee, and it's a separate request.
The full terms, windows and process are in our refund policy. Refund requests go to returns@maxenhealth.com. When we approve a guarantee refund we cancel your subscription at the same time and send you a separate confirmation of the cancellation. If that second confirmation doesn't arrive, reply and tell us, because it means we missed a step.
Changes
If we change these terms
We'll email you before any change that affects what you pay or how you cancel, and you'll have the chance to cancel first. Changes are not applied retroactively to a subscription already running. The terms you bought under are the terms you keep.
Maxen Health
Effective August 6, 2026
Questions? support@maxenhealth.com