Refund policy
Every order
120-Day Satisfaction Promise
One promise, and it works the same way however you bought. Complete 30 nights, tell us it didn't work, and we refund your most recent payment. You keep the bottles and there's no return shipping. Your window stays open for 120 days from your first order, because nobody takes 30 nights in exactly 30 days. The most-recent-payment refund applies to first orders placed from October 20, 2026. If your first order was placed on or before October 19, 2026, your earlier terms are set out below. This promise was previously called our 120-Day Money-Back Guarantee.
Your most recent payment, in full.
The promise refunds the payment you made most recently. Earlier subscription payments aren't refunded under the promise. Refunded to your original payment method within 10 business days.
No return shipping.
Keep the bottles. We're not in the business of making you pay to prove you tried.
One honest ask.
Complete at least 30 nights of consistent use. Self-reported. We take you at your word, once per customer. If something's wrong before then, email us and we'll sort it out.
Orders placed on or before October 19, 2026
If your first order was placed on or before October 19, 2026, you keep the earlier terms
Complete at least 30 nights of consistent use, tell us within 120 days of your first order, and we refund every payment you've made, including any subscription renewals charged inside your window. Apart from the refund amount, everything else on this page applies to you the same way: one refund per customer, keep the bottles, no return shipping.
If the guarantee or promise shown when you placed your first order was more generous in any way, we'll honor that instead. Your window still runs 120 days from your own first order, so no window under these earlier terms runs past February 16, 2027. Dates follow US Central Time.
Coverage at a glance
What's covered and for how long
| Purchase type | Promise window | Return shipping | Minimum use |
|---|---|---|---|
|
The 90-Night Reset OVRNITE subscription |
120 days | Not required | 30 nights |
|
Monthly subscription Existing subscribers |
120 days | Not required | 30 nights |
|
Single bottle One-time purchase |
120 days | Not required | 30 nights |
Same window, same ask, however you bought. A single bottle is 60 capsules at two a night, so 30 nights means finish the bottle and then decide. All windows run from the date of your first order. The promise refunds your most recent payment. One refund per customer.
Subscriptions
How the 90-Night Reset works, and how it ends
We'd rather you read this before you buy than find it out afterwards.
How it bills.
$39.99 every 28 days, which is 4 weeks rather than a calendar month, so your next bottle arrives before the current one runs out. A bottle ships with each payment. The price doesn't change and nothing renews at a different rate.
Cancel anytime, from your account.
Sign in, open Orders, and use the Manage subscriptions button at the top. About two clicks, and it works from your first day. There's no minimum number of payments and no commitment to work through first.
Why it's called the 90-Night Reset.
Ninety nights is what we suggest, not what we require. Three bottles is long enough to judge it properly, and the 120-day promise window leaves room for it. You're free to stop before then, and plenty of people do. If you claim the promise, we refund your most recent payment, not the earlier ones.
Cancelling and refunding are two different things.
Cancelling stops future payments. It doesn't return money you've already paid. If you want a refund, that's the Satisfaction Promise, and it's a separate request with its own conditions.
If bottles start stacking up, skip one.
Because we ship every 4 weeks and a bottle is 30 nights, you'll build up a little extra over time. That's deliberate, so you're less likely to run out between orders. When you're ahead, skip your next order and everything shifts back 4 weeks. You're not charged for it and no bottle is lost. You can skip up to three in a row.
If a renewal catches you off guard.
Tell us within 7 days of the charge and we'll refund that payment and cancel the subscription. Available once every 12 months. It applies to renewals rather than to your first payment.
Refund process
How to request a refund
The process is straightforward. Three steps is all it takes.
Email us from your purchase address
Send your request to returns@maxenhealth.com using the email address associated with your original order.
Include your order number and a brief note
Confirm that you completed a minimum of 30 nights of consistent use. That's all we ask, on every kind of order. No documentation required.
We reply within 2 business days and refund within 10
Approved refunds are returned to your original payment method. Allow additional time for your bank or card issuer to post the credit. If you haven't heard from us in 2 business days, email again. We'd rather get two emails than have you wonder.
Damaged or incorrect orders
If something arrives wrong, we make it right
Inspect your order upon delivery. If your product arrives damaged, defective, or incorrect, contact us immediately at returns@maxenhealth.com. We will evaluate the issue and resolve it. No window restrictions apply to damaged or incorrect orders, and this does not count against your promise.
Exceptions
What isn't covered
Gift cards are non-returnable. Outside of that, our Satisfaction Promise applies to every purchase made at maxenhealth.com.
Using a discount code does not affect your promise. If you started with a promotional code, you're covered exactly the same way as everyone else, and we refund the amount you actually paid on your most recent payment.
The promise is one per customer. It's a one-time refund, not a standing arrangement. It follows the person, not the email address or the order.
Maxen Health
Published October 19, 2026 · Renamed October 25, 2026 (name only)
Revised terms apply to first orders placed from October 20, 2026
Previous version effective August 6, 2026
Questions? returns@maxenhealth.com